Contact

Deutsche Börse Cash Market

Deutsche Börse AG

Mergenthalerallee 61

65760 Eschborn

Hotlines and contact persons for traders at Xetra® and Börse Frankfurt

Market Supervision (Xetra)

Service times
7.30 a. m.–8.30 p. m. CET

+49 (0) 69-211-1 14 00

xetrahelpdesk@deutsche-boerse.com

Market Supervision (Frankfurt)

Service times
7.30 a. m.–8.30 p. m. CET

+49 (0) 69-211-1 10 50

Exchange trader admission, qualified backoffice staff registration, accessmanagement Börsenplatz Frankfurt

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-2 11-1 78 88

person.admission@deutsche-boerse.com

Connection, admissions, changes, functional member readiness

Without admission write to: memberservices@deutsche-boerse.com

Please contact your Key Account Manager

Fee reports, fee pricing, connection fees

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 33 88

support.billing@deutsche-boerse.com

Customer Service Market Data + Services

Service times
8.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 18 00

customer.service@deutsche-boerse.com

Capital Markets Academy: training in key capital market subjects

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 37 67

academy@deutsche-boerse.com

Cash Market Member Section: market-relevant and member-specific information, maintenance of technical connections

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 78 88

member.section@deutsche-boerse.com