Contact

Deutsche Börse Cash Market

Deutsche Börse AG

Mergenthalerallee 61

65760 Eschborn

Hotlines and contact persons for traders at Xetra® and Börse Frankfurt

Investors can contact the trading surveillance office directly for questions about price fixings and exchange trading. Please dial 08 00-2 30 20 23 within Germany, +49-(0)69-2 11-1 13 10 from outside Germany or send an email to huest@deutsche-boerse.com. Service hours are from 8.00 a.m. to 8.00 p.m. CET.

Contact our Functional Helpdesks for functional, trading related questions

To support your query, we may ask for the following information:

  • Member-ID and User-ID
  • Affected trading system (T7 Xetra, Xetra Frankfurt, T7 Dublin)
  • Environment: Production or Simulation
  • Order details such as
    - ISIN
    - Date and timestamp of order entry
    - Buy or Sell
    - Order type, Quantity and Limit
   
Our contact details for Xetra (MIC: XETR) are:

Service times
7.30 a. m.–8.30 p. m. CET

+49 (0) 69-211-1 14 00

xetrahelpdesk@deutsche-boerse.com
 
 
Our contact details for Börse Frankfurt (MIC: XFRA) are:

Service times
7.30 a. m.–8.30 p. m. CET

+49 (0) 69-211-1 10 50

frankfurt.trading@deutsche-boerse.com
 
 
 
 

Contact Customer Technical Service (CTS) for: 

  • connectivity-related question
  • questions on the availability of reports CRE (Common Report Engine)
  • information on any potential technical issues of trading systems T7 XETR or T7 Dublin, Xetra Frankfurt GUI, ETI / ETS and Fix
   
To support your query, we may ask for the following information:
  • Member-ID and User-ID
  • Affected trading system (T7 Xetra, Xetra Frankfurt, T7 Dublin)
  • Environment: Production or Simulation
  • Order details such as
    -ISIN
    -Date and timestamp of order entry
    -Buy or Sell
    -Order type, Quantity and Limit
Our contact details are:

Service times
6.00 a. m.–10.00 p. m. CET

+49 (0) 69-211-VIP Extension (for all Members)

CTS@deutsche-boerse.com
 
 
 
 

Contact Clearing Data for:

  • question regarding Member or User data
  • the set up or modification of User reference data
   
To support your query, we may ask for the following information: 
  • Member-ID and User-ID
  • Affected trading system (T7 Xetra, Xetra Frankfurt, T7 Dublin)
  • Environment: Production or Simulation
Our contact details are:

Service times
6.00 a. m.–10.00 p. m. CET

+49 (0) 69-211-1 24 53

clearing.data@deutsche-boerse.com
 
 
 
 

Exchange trader admission, qualified backoffice staff registration, accessmanagement Börsenplatz Frankfurt

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-2 11-1 78 88

person.admission@deutsche-boerse.com

Connection, admissions, changes, functional member readiness

Without admission write to: memberservices@deutsche-boerse.com

Please contact your Key Account Manager

Fee reports, fee pricing, connection fees

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 33 88

support.billing@deutsche-boerse.com

Customer Service Market Data + Services

Service times
8.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 18 00

customer.service@deutsche-boerse.com

Capital Markets Academy: training in key capital market subjects

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 37 67

academy@deutsche-boerse.com

Cash Market Member Section: market-relevant and member-specific information, maintenance of technical connections

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 78 88

member.section@deutsche-boerse.com