Contact

Deutsche Börse Cash Market

Deutsche Börse AG

Mergenthalerallee 61

65760 Eschborn

Hotlines and contact persons for traders at Xetra® and Börse Frankfurt


Investors can contact the trading surveillance office directly for questions about price fixings and exchange trading. Please dial 08 00-2 30 20 23 within Germany, +49-(0)69-2 11-1 13 10 from outside Germany or send an email to huest@deutsche-boerse.com. Service hours are from 8.00 a.m. to 8.00 p.m. CET.

 

Contact our Cash Markets Operations for functional, trading-related questions*

To support your query, we may ask for the following information:

  • Affected trading system (T7 Xetra, Xetra Frankfurt)
  • Environment: Production or Simulation
  • Member-ID and User-ID
  • Order details such as
    - ISIN
    - Date and timestamp of order entry
    - Buy or Sell
    - Order type, Quantity and Limit

Our general contact details for Xetra (trading system: T7; MIC: XETR) are:

Service times
7.30 a. m.–8.30 p. m. CE(S)T

+49 (0) 69-211-1 14 00

xetrahelpdesk@deutsche-boerse.com

Our general contact details for Börse Frankfurt (trading system: Xetra; MIC: XFRA) are:

Service times
7.30 a. m.–10.00 p. m. CE(S)T

+49 (0) 69-211-1 10 50

frankfurt.trading@deutsche-boerse.com
 
Here you will also find an overview of our hotlines for specific topics. The service times above also apply here.
For Mass Deletion applications:
+49 (0) 69-211-1 22 90
For questions about Mistrades on the Frankfurt Stock Exchange:
+49 (0) 69-211-1 38 70
For questions on Ad-hoc Publicity or trading suspensions and resumptions:
+49 (0) 69-211-1 36 90
For questions about "Engagementkontrolle”:
+49 (0) 69-211-1 19 27

*Please be aware that calls over the aforementioned telephone numbers will be recorded for purposes of evidence. If you do not agree, please send us an email. Moreover, the reference is made herewith to the Xetra Circular “252/2007 Xetra and Floor Trading Hotlines/Telephone Numbers of Market Supervision: Call Recording” dated 21.12.2007.

Contact Customer Technical Service (CTS) for: 

  • connectivity-related question
  • questions on the availability of reports CRE (Common Report Engine)
  • information on any potential technical issues of trading systems T7 XETR or T7 Dublin, Xetra Frankfurt GUI, ETI / ETS and Fix
   
To support your query, we may ask for the following information:
  • Member-ID and User-ID
  • Affected trading system (T7 Xetra, Xetra Frankfurt, T7 Dublin)
  • Environment: Production or Simulation
  • Order details such as
    -ISIN
    -Date and timestamp of order entry
    -Buy or Sell
    -Order type, Quantity and Limit
Our contact details are:

Service times
6.00 a. m.–10.00 p. m. CET

+49 (0) 69-211-VIP Extension (for all Members)

CTS@deutsche-boerse.com
 
 
 
 

Contact Clearing Data for:

  • question regarding Member or User data
  • the set up or modification of User reference data
   
To support your query, we may ask for the following information: 
  • Member-ID and User-ID
  • Affected trading system (T7 Xetra, Xetra Frankfurt, T7 Dublin)
  • Environment: Production or Simulation
Our contact details are:

Service times
8.00 a. m.–8.00 p. m. CET

+49 (0) 69-211-1 24 53

clearingdata@deutsche-boerse.com
 
 
 
 

Exchange trader admission, qualified backoffice staff registration, accessmanagement Börsenplatz Frankfurt

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-2 11-1 78 88

person.admission@deutsche-boerse.com

Connection, admissions, changes, functional member readiness

Without admission write to: client.services@deutsche-boerse.com

Please contact your Key Account Manager

Fee reports, fee pricing, connection fees

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 33 88

support.billing@deutsche-boerse.com

Data Services Support

Service times
8.00 a. m.–6.00 p. m. CET

dataservices.support@deutsche-boerse.com

Capital Markets Academy: exams, seminars and online training

+49 (0) 69-211-1 37 67

academy@deutsche-boerse.com

Cash Market Member Section: market-relevant and member-specific information, maintenance of technical connections

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 78 88

member.section@deutsche-boerse.com