Hotlines
Hotlines and contact persons for traders at Xetra® and Börse Frankfurt
Investors can contact the trading surveillance office directly for questions about price fixings and exchange trading. Please dial 08 00-2 30 20 23 within Germany, +49-(0)69-2 11-1 13 10 from outside Germany or send an email to huest@deutsche-boerse.com. Service hours are from 8.00 a.m. to 8.00 p.m. CET.
Contact our Cash Markets Operations for functional, trading-related questions*
To support your query, we may ask for the following information:
- Affected trading system (T7 Xetra, Xetra Frankfurt)
- Environment: Production or Simulation
- Member-ID and User-ID
- Order details such as
- ISIN
- Date and timestamp of order entry
- Buy or Sell
- Order type, Quantity and Limit
Here you will also find an overview of our hotlines for specific topics. The service times above also apply here. For Mass Deletion applications: +49 (0) 69-211-1 22 90 For questions about Mistrades on the Frankfurt Stock Exchange: +49 (0) 69-211-1 38 70 For questions on Ad-hoc Publicity or trading suspensions and resumptions: +49 (0) 69-211-1 36 90 For questions about "Engagementkontrolle”: +49 (0) 69-211-1 19 27 *Please be aware that calls over the aforementioned telephone numbers will be recorded for purposes of evidence. If you do not agree, please send us an email. Moreover, the reference is made herewith to the Xetra Circular 013/20 dated 28.02.2020, Xetra Circular 014/20 dated 28.02.2020 and Open Market Circular 002/20 dated 28.02.2020 about “Update on recording of telephone calls at Cash Markets Operations”. |
Contact Customer Technical Service (CTS) for:
- connectivity-related question
- questions on the availability of reports CRE (Common Report Engine)
- information on any potential technical issues of trading systems T7 XETR, Xetra Frankfurt GUI, ETI / ETS and Fix
To support your query, we may ask for the following information:
| Our contact details are: |
Contact Clearing Data for:
- question regarding Member or User data
- the set up or modification of User reference data
To support your query, we may ask for the following information:
| Our contact details are: |
Customer Functional Support (Change Management, Member Readiness):
Contact the Client Services for:
| Our contact details are: |