Hotlines
Hotlines and contacts for traders
As far as general questions about trading on the Frankfurt Stock Exchange and Eurex Deutschland are concerned, the staff of the Investor Center will be available by email at anlegercenter@deutsche-boerse.com or you may call +49 69 21118310.
We kindly request you to direct any questions regarding specific orders or transactions to your order-executing bank as the direct exchange participant which might involve the respective exchange or the TSO for their response.
You may also inform the TSO on potential violations of the rules (in particular market abuse and insider trading) by email to huest@deutsche-boerse.com (for the Frankfurt Stock Exchange) or to surveillance@eurexchange.com (for Eurex Deutschland). In this context, please be advised that the TSO is obliged to maintain confidentiality in accordance with the Exchange Act and the Market Abuse Regulation and is not permitted to inform the whistleblower on the results of their investigation.
Should you have any questions or suggestions regarding our cash market Internet pages, please contact:
- For deutsche-boerse-cash-market.com: CashMarket@deutsche-boerse.com
- For xetra.com: sales.marketing@deutsche-boerse.com
- For our investor portal boerse-frankfurt.de: boerse-frankfurt@deutsche-boerse.com
Further Deutsche Börse contact details can be found on the Deutsche Börse website under Addresses.
Contact our Cash Markets Operations for functional, trading-related questions*
To support your query, we may ask for the following information:
- Environment of the T7 trading system: Production or Simulation
- Member-ID and User-ID (PIN for Mass Deletion)
- Order details such as
- ISIN
- Date and timestamp of order entry
- Buy or Sell
- Order type, Quantity and Limit
These contacts also apply to Mass Deletion applications and questions about "Engagementkontrolle”.
In addition, here you will find an overview of our hotlines for further specific topics. The service times above also apply here:
For questions about Mistrade applications:
T: +49 69 21111400
E: mistrade@deutsche-boerse.com
For questions on Ad-hoc Publicity or trading suspensions / resumptions:
T: +49 69 21111400
E: adhoc@deutsche-boerse.com
*Please be aware that calls over the aforementioned telephone numbers will be recorded for purposes of evidence. If you do not agree, please send us an email. Moreover, the reference is made herewith to the Xetra Circular 063/20 dated 14.09.2020, Xetra Circular 064/20 dated 14.09.2020 and Open Market Circular 005/20 dated 14.09.2020 about “Update on recording of telephone calls at Cash Markets Operations”.
Contact Customer Technical Service (CTS) for:
- connectivity-related question
- questions on the availability of reports CRE (Common Report Engine)
- information on any potential technical issues of trading systems T7 XETR, Xetra Frankfurt GUI, ETI / ETS and Fix
To support your query, we may ask for the following information:
| Our contact details are: |
Contact Clearing Data for:
- question regarding Member or User data
- the set up or modification of User reference data
To support your query, we may ask for the following information:
| Our contact details are: |
Customer Functional Support (Change Management, Member Readiness):
Contact the Client Services for:
| Our contact details are: |