Hotlines
Hotlines and contact persons for traders at Xetra® and Börse Frankfurt
Investors can contact the trading surveillance office directly for questions about price fixings and exchange trading. Please dial 08 00-2 30 20 23 within Germany, +49-(0)69-2 11-1 13 10 from outside Germany or send an email to huest@deutsche-boerse.com. Service hours are from 8.00 a.m. to 8.00 p.m. CET.
Contact our Functional Helpdesks for functional, trading related questions | To support your query, we may ask for the following information:
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Our contact details for Xetra (MIC: XETR) are: | Our contact details for Börse Frankfurt (MIC: XFRA) are: |
Contact Customer Technical Service (CTS) for:
- connectivity-related question
- questions on the availability of reports CRE (Common Report Engine)
- information on any potential technical issues of trading systems T7 XETR or T7 Dublin, Xetra Frankfurt GUI, ETI / ETS and Fix
To support your query, we may ask for the following information:
| Our contact details are: |
Contact Clearing Data for:
- question regarding Member or User data
- the set up or modification of User reference data
To support your query, we may ask for the following information:
| Our contact details are: |